New Nespresso boutique in town! Nespresso celebrates the opening of its newest boutique in Serdika Center, in Sofia. Visit us and explore the world of Nespresso!

Legal

Buy a Nespresso coffee machine (find selected coffee machines with a discount on the retail price when ordering) with 20% off the retail price from November 03rd 2020 to December 02nd 2020.

The discount is valid for the following channels:

• Customer service center 0800 90091 (toll-free line) with working hours from 9am to 5pm Monday to Friday, from November 03rd 2020 to December 02nd 2020.

• Via www.nespresso.bg from November 03rd 2020 at 00:01 am to December 02nd 2020 at 11:59 pm

  • at Nespresso boutiques at:
  • Paradise Center, 100 Cherni vrah Blvd, Sofia and
  • Serdika Center, 1505 Oborishte, Sofia

from November 03rd 2020 to December 02nd 2020.

Only Nespresso Club members can use the discount. You must be registered at Nespresso Club or register at the time of purchase.

This offer cannot be combined with other Nespresso discounts/offers.

The stated benefit can be realized by the customer on a maximum of 3 (three) coffee machines, regardless of the sales channel.

TERMS OF THE PROMOTION:


The organizer of the promotion is SF1 COFFEE D.O.O with UIC 205701199.
The promotion starts on 27.11.2020. and is valid until 29.11.2020.
The promotion is valid for purchases made as follows:
• through the Customer Service Center 0800 90091 (free line) every working day from 9 am to 5 pm,
• on www.nespresso.bg,
• in the Nespresso boutique in Paradise Center, at 100 Cherni Vrah Blvd., Sofia, or
• in the Nespresso boutique in Serdika Center, at 48 Sitnyakovo Blvd., Sofia.

In the Customer Service Center the promotion starts at 9 am on 27.11.2020 and lasts until 5 pm on 27.11.2020. During the promotion from 27.11.2020 to 29.11.2020 from 00:00 to 24:00 h Orders can be sent to the following email: nespressoclub@sf1coffee.com. Orders sent to the specified email will be processed the next business day.

When purchasing a minimum of 50 Nespresso capsules on one receipt, a 30% discount is provided on the sale price of one Nespresso Accessory from the Coffee Accessories included in the promotion and available at the time of purchase.

* When buying more than one accessory, the discount is calculated on the one with the lowest price.

* When buying more than one piece of the same type of Nespresso Accessory, for computational purposes the discount can be distributed according to the number of purchased items.

The following categories of Nespresso Accessories are included in the promotion: coffee cups, spoons, dispensers and plates.
The discount is not applicable for Nespresso Accessories from the categories Aeroccino, Pastries and Sugar, Descaling Kit.
The discount is provided and can be used only simultaneously with the purchase of the appropriate number of capsules.
In order for the customer to receive the specified discount, he must be registered or registered in the customer base of Nespresso.
Each Nespresso customer can participate once in this promotion during its validity period, provided that it meets the above conditions.
This promotion cannot be combined with other current Nespresso promotions and discounts. The discount is not paid in cash.

Terms of Use

Nespresso Website Terms of Use

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein.

Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to the company SF1 Coffee Ltd.

“You” refers to any person accessing and/or using this website.

Website Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.

Accuracy, completeness and timeliness of information

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Transmission

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. By sending any idea, works of art, invention, development, suggestion or concept, you give consent to publish it. Nespresso is under no obligation to use the information submitted.

Intellectual property rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

Links to other websites

Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.

Warranties

This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Liability

Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso and SF1 coffee Ltd., its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Prohibited Activity

You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

- Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

- Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

Jurisdiction and governing law

FOR NATION SPECIFIC WEBSITES

Nespresso products, materials, offers and information appearing on this website are intended for Bulgarian users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Bulgaria. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Bulgarian law and be submitted to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

 

Nespresso Privacy Notice

Effective: 21.08.2020.

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) (“Nespresso”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

  1. SOURCES OF PERSONAL DATA
  2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
  3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
  4. USES MADE OF YOUR PERSONAL DATA
  5. DISCLOSURE OF YOUR PERSONAL DATA
  6. RETENTION OF PERSONAL DATA
  7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
  8. ACCESS TO YOUR PERSONAL DATA
  9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
  10. CHANGES TO OUR NOTICE
  11. DATA CONTROLLERS &CONTACT
  1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Nespresso mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

 

  1. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interestsAny information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile deviceAny information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage informationAs you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial informationAny information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

 

  1. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

  1. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for

Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Our reasons

  • Fulfilling contractual obligations
  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Improving and developing new products and services
  • Being more efficient

Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

Our reasons

  • With your consent (where required)
  • Fulfilling contractual obligations
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

Our reasons

  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

Our reasons

  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff
              

Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Our reasons

  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Compliance with legal obligations
  • Protect our assets and staff
  1. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order processing, order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

  1. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

  1. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to takeIt is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

Buyers personal data such as name, address and telephone number may/shall be transferred to the repairer.

  1. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail bg.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Dr Hristo Stambolski 3, Floor 3, Sofia 1463, Bulgaria, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

 

  1. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

  1. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

  1. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: mail bg.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Dr Hristo Stambolski 3, Floor 3, Sofia 1463, Bulgaria or call our CRC on 0800 90091.

You can also contact our Data Protection Officer via email at: mail bg.dataprivacy@sf1coffee.com or writing to us SF1 Coffee, Dr Hristo Stambolski 3, Floor 3, Sofia 1463, Bulgaria

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers

Nestlé Nespresso SA

Avenue de Rhodanie 40, 1007 Lausanne,

Switzerland

Responsible for

All activities

Data controllers

Nestlé Treasury International S.A.  7,

Rue Nicolas Bové  L - 1253 Luxembourg

Responsible for

Website/app related payment card operations.

Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

Data controllers

SF1 Coffee,

Dr Hristo Stambolski 3, Floor 3, Sofia 1463, Bulgaria

Responsible for

All activities

 

GENERAL TERMS FOR USING ON-LINE STORE WWW.NESPRESSO.BG

 

Please, before shopping through the web site www.nespresso.bg, read carefully the following General Terms.

 

The present document represents General terms for using the on-line store www.nespresso.bg, according to which “SF1 Coffee” EOOD sells and delivers the goods published by it through on-line store www.nespresso.bg. These terms are binding for all the Clients. The Clients are considered as informed and express their consent with them before the making of the purchase order from the on-line store. By accepting these General terms, the Clients give their explicit consent for concluding of a distance contract within the meaning of the Consumer Protection Act.

 

I. GENERAL TERMS

 

Art. 1 www.nespresso.bg is a web site for electronic trade on the territory of the Republic of Bulgaria and its publishing has the meaning of a public offer for conclusion of a purchase contract with “SF1 Coffee” EOOD. The contract with the Client is concluded through the making of an offer by the Client in the form of a purchase order, made through www.nespresso.bg, accepted and confirmed by “SF1 Coffee” EOOD through telephone 0800 90091 or e-mail, the System sends automatically an answer to the Client regarding the acceptance of the order and the status of the order.

 

Art. 2. (1) The present General terms regulate the relations between “SF1 Coffee” EOOD, UIC 205701199, with seat and registered address: city of Sofia, Stolichna municipality – Triaditsa Region, 3, D-r Hristo Stambolski Str., floor 3, represented by the Managing director Ljubitsa Ralevic, hereinafter referred to as Supplier and the Clients (users, recipients of the service) of the on-line store www.nespresso.bg.

 

(2) Client within the meaning of the present General terms, is every individual or legal entity, using the web site www.nespresso.bg for purchasing the goods, offered in the on-line store.

 

Art. 3. Object of the sales are the goods, offered in the web site at the moment of making the purchase order by the Client, for which it is indicated that they are in stock. The goods, object of the sales through the site, are described in it by type.

 

Art. 4. The Supplier delivers the goods and guarantees the rights of the Clients, provided in the applicable legislation and the present General terms.

 

ІІ. INFORMATION ABOUT THE SUPPLIER AND FOR THE OFFERED GOODS AND SERVICES

 

Чл. 5. Information, provided according to the requirements of the Law on electronic trade and Consumers Protection Act:

 

1. The name of the Supplier: SF1 Coffee EOOD;

 

2. Seat and registered address of the Supplier: city of Sofia, Stolichna municipality – Triaditsa Region, 3, D-r Hristo Stambolski Str., floor 3, e-mail: nespressoclub@sf1coffee.com, Internet page: www.nespresso.bg;

 

3. Address of the activity: Republic of Bulgaria, city of Sofia, Stolichna municipality – Triaditsa Region, 3, 19, Yakubitsa, floor 2

 

 

4. Contact details: city of Sofia, Stolichna municipality – Triaditsa Region, 3, 19, Yakubitsa, floor 2, e-mail: nespressoclub@sf1coffee.com, Internet page: www.nespresso.bg;

 

5. Entering in public registers:

The Supplier is registered in the Commercial Register at the Registry Agency with UIC 205701199;

 

6. Registration under the Value Added Tax Act № BG 205701199;

 

7. Authorities, inspecting the activity of the Supplier: 

 

(1) Commission on data protection

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592         

tel. 02/91-53-518

fax 02/91-53-525

E-mail: kzld@cpdp.bg

Web site: www.cpdp.bg

 

(2) Commission on consumer protection

Address: 1000 Sofia, 4A, Slaveikov Sq., floor 3, 4 and 6,

tel.: 02 / 933 05 65

fax: 02 / 988 42 18

hot line: 0700 111 22

E-mail: info@kzp.bg

Web site: www.kzp.bg

 

(3) Commission for protection on competition

Address: Sofia 1000, 18. Vitosha Blvd.

tel: (02) 935 61 13

fax: (02) 980 73 15

Email: cpcadmin@cpc.bg

Web site: www.cpc.bg

 

(4) Regional Directorate on food safety – Sofia city

Address: Sofia, 7, Danail Nikolaev Blvd.

E-mail: rvs_22@nvms.government.bg

 

8. General characteristics of the offered goods and/or services: the characteristics of the offered goods are specified in the page of every product;

 

9. Price of goods or services (all taxes included): the price of the offered goods is pointed under every item. The price is in BGN with VAT included.;

 

10. The amount of the expenses related to the delivery of the items ordered (postal and transport expenses): the delivery expenses are described in detail in Section VI.

 

11. The value of using the distance communication medium when it is calculated in a different way from the one indicated in the basic tariff: "ESEF1 Coffe" EOOD does not impose additional value on the distance communication means for the conclusion of the contract;

 

12. Conditions for payment, delivery and execution of the contract, terms for delivery of the ordered goods: fully described below in Sections IV, V and VI;

 

13. Period, during which the offered proposal or price remain in force: biding for both sides are the prices, pointed in the current ob-line store at the moment of making the order;

 

14. Conditions, term and way of exercising the right of withdrawal from the contract, cases in which the right of withdrawal is not provided are described in detail in Section VIII;

 

15. Minimum duration of the contract: by contracts for permanent or periodic deliveries of goods or services: “ESEF1 Coffee” EOOD does not offer conclusion of contracts for permanent or periodic delivery of goods or services.

 

III. RIGHTS AND OBLIGATIONS OF THE PARTIES

 

Rights and obligations of the Client:

 

Art. 6. (1) The Client has the right:

- to inspect the goods their characteristics, prices and delivery terms;

- to order goods from the on-line shop www.nespresso.bg under the terms and conditions, specified in these General terms;

- to receive the ordered goods on an delivery address, pointed by him/her after confirmation by a representative of “ESEF1 Coffee” EOOD, sent by e-mail in advance;

- to receive detailed report for the purchase made, which includes information about all the purchased goods – type, size (if applicable), colour (if applicable), number; the single price for each product; total amount due; identification data for the deliverer, including address, telephone and other contact details

- to be informed about the status of his/her order.

 

(2) Client, who has the quality of a consumer within the meaning of Consumers Protection Act, has the rest of the rights according to the Consumers Protection Act.

 

(3) Client has no right to use the site for sending any material, whose content is illegal, untrue, misleading, intimidating, inciting, offensive, disgraceful, slanderous, indecent, pornographic, religious or material that is likely to incite behavior may be considered as violation of the law or a crime and may lead to civil or criminal responsibility or in other way may violate the law or the good will. If the Client does not take into consideration this obligation, the latter is fully responsible for the damages caused to “ESEF1 Coffee” EOOD.

 

Art. 7. The Client bears full responsibility for the keeping safe his/her user name and password, as well as for all the actions, performed by him/her or by third party by using his/her username and password.

 

Art. 8. The Client is obliged:

- to provide true and precise information for his/her name, family name, exact address for delivery, telephone for contact and e-mail;

- to pay the price of the ordered goods, pointed in the information upon generating and confirming of the order;

- to provide an opportunity the goods to be received on the appointed delivery address;

- to pay the transportation costs in the cases, when they are for at his/her expense.

 

Rights and obligations of “ESEF1 Coffee” EOOD:

 

Art. 9 “ESEF1 Coffee” EOOD has the right:

 

- to receive timely all the amounts due for the purchased goods and their delivery;

- at any time and without previous notice to make changes in the materials, services and prices;

- to receive from the Client the following data: name (for the individuals – first and family name, for the legal entities and sole proprietors – name of the firm), address, telephone, e-mail address;

- to send the Client, upon an expressed consent, by e-mail, telephone, short text messages (sms, e-mail or other forms of messages) or through other means of addressed advertisement information about current promotions, special offers, new products and all other information, related to him/her as a Client; 

- has the right to collect and use information about its Clients, upon an expressed consent from them, in order to improve the quality of the offered goods and services and for satisfaction of consumers’ needs, as well as with the purpose to research the satisfaction from the purchased goods and the quality of the service offered;

- at any time, without noticing the Client, when the latter uses the site in violation of the current terms, as well as at “ESEF1 Coffee” EOOD’s sole discretion to terminate the access of the user to the site. 

  

Art. 10. “ESEF1 Coffee” EOOD is obliged:

 

- to transfer to the Client the right of ownership of the ordered goods;

- to deliver to the Client the goods ordered under the terms and conditions for delivery, published on this web site and these General terms, at price, actual at the date of making the order;

 

IV. CONCLUSION OF A SALE-PURCHASE CONTRACT

 

Art. 11. (1) The Client concludes a sale-purchase contract for goods offered by www.nespresso.bg, through the interface of the Supplier, accessible on its Internet page on the address www.nespresso.bg. The current General terms are an inseparable part of any contract, and their acceptance is a mandatory and necessary condition for shopping through the on-line store of the Supplier. 

 

(2) Pursuant to the sale-purchase contract concluded with the Client, the Supplier is obliged to deliver and transfer the ownership of the goods ordered through the interface to the Client.

 

(3) The Client pays to the Supplier the price of the ordered goods and the expenses for delivery of the goods according to the conditions, defined on the page of www.nespresso.bg and these General terms.

 

(4) The Supplier delivers the goods ordered by the Client within the terms and under the conditions, defined by the Supplier on the page of of www.nespresso.bg and these General terms. 

 

Art. 12. (1) The Client and the Supplier agree that all the statements between them related to the conclusion and execution of the sale-purchase contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and the Electronic Commerce Act.

 

(2) It is presumed that the electronic statements, made by the Clients of the site, are made by the persons, pointed in the information, provided by the Client upon registration, if the Client has entered the relative username and password. 

 

Art 13. (1) The Supplier and the Client conclude separate sale-purchase contracts for the goods, ordered by the Client, nevertheless they have been chosen by one and the same electronic order and from one and the same sales list. 

 

(2) The Supplier may deliver the goods ordered with separate sale-purchase contract together and at the same time.

 

(3) The rights of the Client in relation with the delivered goods are exercised separately for each sale-purchase contract.  The exercising of the rights in relation to one of the delivered goods does not interfere with the sale-purchase contracts for the other goods. In case the Client has the quality of a consumer under the Consumer Protection Act, the execution of the right of withdrawal from the sale-purchase contract of a particular item does not affect the sale-purchase contracts for the other goods, delivered to the consumer.  

 

Art. 14. When exercising the rights under the sale-purchase contract, the Client is obliged to indicate accurately and unambiguously the contract and the goods in respect of which he exercises the rights.

 

Art. 15. The Client may pay the price for the individual sale-purchase contracts at once at the time of ordering the goods or delivering them.

 

Art. 16. The purchase of goods in an online store is available for both Clients - Registered Users and Clients who fill in their data once upon ordering.

 

Registration of a user:

 

Art. 17. The registration in the current site is free and gives the opportunity to the Client to skip the entering of his/her personal data upon every purchase. In order to be registered on the Internet site www.nespresso.bg, the Client must complete the on-line registration form. The Client is obliged to provide complete, correct and accurate data. In case of incorrect or incomplete data being provided, ESEF1 Coffee EOOD has the right not to deliver the order, for which it does not owe any compensation to the Client.

 

Art. 18. The registration on the site www.nespresso.bg is completed in the following way:

 

1. Selecting the "Login and Registration" button;

2. Entry of personal data, including e-mail address;

3. Entry of delivery data;

4. If the Client wishes, by check button he / she states that he / she wants to receive an invoice, and then enters the invoice data;

5. By check button the Client agrees to these General Terms and Conditions and the Privacy Policy and the processing of personal data;

6. Registration is completed by pressing the "Registration" button.

Art. 19. (1) Upon completion of the procedure, the Client receives at the e-mail address specified by him a confirmation of registration, username and password.

 

(2) The Client is obliged to keep the received username and password and is fully responsible for all actions performed with them.

 

(3) In case of lost (forgotten) password, “ESEF1 Coffee” EOOD sends a new password to the Client's e-mail, after duly informing the Client about the need thereof.

Art. 20. (1) A Client who has registered on the website of the e-store www.nespresso.bg, has the right to log in to his / her account using the password and username specified at registration.

 

(2) Through the link in his/her Profile “Editing menu” the Client will be able to edit his personal data, change his password and delivery address. The Website does not allow change of the Client's e-mail address. Should the Client's e-mail address be changed, a new registration should be made.

 

Conclusion of a contract by a registered user:

 

Art. 21. (1) The procedure for conclusion of the contract is standard and goes through the following stages:

 

1. The Client logs into his/her own profile by entering their username and password and selects the product his/her want to order. In case the Client is not registered on the Supplier's site, the access to the Supplier's product catalog shall not be preceded by entering a user name and password.

2. By clicking the "Buy" button, the product selected by the Client will appear in the shopping cart. An unlimited number of products can be added to it, as well as to remove those which he/she cancels.

 

3. When selecting the "Enter Cart" button, the Client sees the selected products up to the moment of shopping with a picture, name and number of the product, quantity requested, unit price, total price, as well as the delivery charge of the goods selected by him. After entering the shopping cart, the Client can change the quantity of the selected product or delete it from the cart in case he / she wishes to cancel the selected product.

 

4. Prior to the completion of the order, upon change of the delivery data of the registered user, the Client has the option to make correction in the data by pressing the button "Change the delivery data" and enter new, up-to-date data.

5. Order Completion: Items in the shopping cart have not yet been ordered. When the Client decides that he/she is ready with his choice and all he/she wants to order is in the shopping cart, he/she must indicate the chosen method of payment by check button. Upon completion of the order, a new window opens, showing the order made by the Client and the cost of delivery of the selected items.

 

6. The procedure is completed by clicking on the "Buy" button.

 

(2) Detailed data from the placed order is received from the Client at the e-mail address specified by him/her. The system automatically generates the order number, which is provided to the e-mail specified by the Client, with the help of which the Client can check at what stage of execution the corresponding order is.

 

(3) If the Client specify when making the order an incomplete, incorrect or wrong address or telephone number, it is considered that the order is invalid and no obligation for its execution by ESEF1 Coffee EOOD arises.

 

V. PRICE AND WAYS OF PAYMENT

 

Art. 23. (1) Through debit/credit card using virtual POS terminal (on-line payment):

а) The bank cards, with which you can make on-line payments are with brands Borica, MasterCard, Masetro, Amex and Visa. It is necessary to make sure that your card is open for Internet transactions.

b) The safety upon entering and transmission of card data is ensured by the means of using SSL protocol for encryption of the connection between our server and the payment page of the servicing bank.

- The authenticity of your card is checked by entering security code (CVV2);

- In addition, for your identification as a cardholder the payment server for e-commerce of our servicing bank supports the authentication schemes of the international card transactions - Veryfied by VISA and MasterCard SecureCode, in case you are registered for using them.

d) The data that the Client must fill in when paying by card are:

- Card details (number, validity date, 3-digit security code, cardholder name)

- Authentication Details - to identify you as a cardholder, our payment bank e-commerce server of our servicing bank supports the authentication schemes of international card organizations - Veryfied by VISA and MasterCard SecureCode. If you are registered with your Issuing Bank in these security schemes, a page will appear on your screen where you need to enter your authentication password.

- Order details: the order number, the date it was made, the goods ordered and the total amount due.

 

“ESEF1 Coffee” EOOD does not collect card data and as a trader does not have access to them. Access to your card data has only our servicing bank.

 

e) The transaction currency (the one that is entered on the payment page upon purchase) is Bulgarian Lev. When paying by card through a virtual POS terminal, the Client deposits an amount equal to the value of the placed order together with the cost of delivery and only after the deposit transaction is confirmed, the ordered goods and services are delivered.

 

3. By cash on delivery (payment on delivery of the goods): When choosing to pay the price on delivery (cash on delivery), the Client pays the due amount to the courier who made the delivery.

 

Art. 24. The deadline for execution of the order starts from the first business day following the date of receipt of the due amount in the account of "ESEF1 Coffee" EOOD, and upon payment of the order by cash on delivery - on the first working day after receiving the order.

 

Art. 25. The Client chooses independently whether to pay the Supplier the price of the ordered goods before or at the time of delivery.

 

With regard to orders not placed at retail stores, each coffee order must refer to minimum quantity of 50 capsules and may include any combination of tens of capsules.

 

Reduction of the prices announced on the site:

 

Art. 26. (1) In case of reduction in the prices announced on the site, the change is indicated in a way so that it will be clear to the Client, as below the item is indicated the old price, which is scratched and the new price.

 (2) When the price of a product is reduced, in addition to the indication of the old and new price of the goods, the site will indicate the conditions under which the prices are reduced and the period during which the goods are offered at reduced prices.

(3) The reduction in the price of the goods does not affect the contracts already concluded, i.e. in respect of goods for which an order has been made by the Client and the same has been confirmed by the Supplier at the email specified by the Client.

 

VI . DELIVERY

 

Art. 27. The goods ordered from the online catalogue are delivered by courier to the address specified by the Client at the order.

 

Art. 28. (1) Shipping costs are not included in the product price. The delivery price for an order is in accordance with the following tariff:

 

PRICES FOR DELIVERY:

 

- 8 BGN.

- For orders of more than 150 capsules or a coffee machine or Aeroccino delivery is free of charge.

- Orders made until 12:30h in working days are delivered within the next working day *.

- Orders made after 12:30h in working days are processed on the next working day and are delivered on the day after the next working day *.

- Orders made on Sunday and in days of public holidays are processed on the next working day and are delivered on the day after the next working day *.

(2) The price of delivery is paid at the same time as the payment of the price of the goods ordered by the Client.

 

Art. 29. With regard to orders not placed at retail stores, each coffee order must refer to minimum quantity of 50 capsules and may include any combination of tens of capsules.

 

Art. 30. The Supplier has the right to deliver the goods to the specified delivery address to the Client or to a third party, who accepts and confirms the receiving on behalf of the Client and signs the accompanying documents.

 

Art. 31. If the Client does not provide the conditions for acceptance of the goods, or is not found at the address indicated by him, the Supplier shall be released from his obligation to deliver the ordered goods and the Client shall provide delivery of the goods at his/her own expense.

 

Art. 32. The deliveries are not made during Sundays and official holidays.

 

Art. 33. Upon receipt of the goods to the Client, the following documents are also provided: original invoice with VAT included (if such a request is made by the Client when making the order), a receipt, a bill of lading.

 

Art. 34. (1) The Client must inspect the Goods at the time of delivery and  its delivery by the Supplier through a courier and, if the goods do not comply with the order, shall notify the Supplier immediately.

 

(2) If the Client does not inform the Supplier according to para. 1, the goods are considered to be approved, except for hidden defects. For Clients having the quality of a consumer within the meaning of the Consumer Protection Act, the provisions and deadlines laid down in the Consumer Protection Act shall apply.

 

(3) In the case of exercising the right of withdrawal from the contract under par. 1, the cost of returning the goods shall be borne by the Supplier.

 

VII. TERMINATION OF THE CONTRACT

 

Art. 35. The present contract is terminated in the following cases:

- with its execution;

- upon mutual consent of the parties, expressed in writing;

- in case of objective impossibility of one of the parties of the contract to fulfill its obligations under it;

- in other cases, provided by the law.

 

VIII. WITHDRAWAL, RECLAMATION AND REIMBURSEMENT

 

А) Withdrawal of delivered goods

 

Art. 36. A Client being a customer in the notion of the Consumer protection act has the right without owing compensation or contractual penalty and without indicating a specific reason to withdraw from the agreement in 14-day term from receiving the goods. In that term the clint is obliged to keep the goods received considering their quality and safety.

 

Art. 37. If a client being a customer in the notion of the Consumer protection act withdraw from the delivered goods in the term described above he must inform ESEF1 Coffee EOOD and to return the good with its original labels without any signs of use and without being damaged or changed in any way. The good could be returned by sending it to the correspondence address given in Section 1 from the present General terms. The costs are on behalf of the client.

 

Art. 38. All goods can be returned except for the sealed goods, which were unsealed after delivery and cannot be returned for reasons of hygiene or health protection, as well as in all other hypotheses referred to in Article 57 of the Consumer protection act;

 

 

Art. 40. (1) After receiving the returned goods and reviewing them, the Supplier reimburses to the Client, a consumer in the notion of the Consumer protection act, the price paid by him, including the cost of delivery / excluding the cost of return delivery / within 14 days from the date on which the consumer was informed of the decision to withdraw from the contract. Each Consumer may exercise his right to have his goods replaced by another optional product.

 

(2) The supplier shall not be obliged to reimburse the additional cost of delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the seller.

 

Art. 41. (1) In order to execute the right of refusal the consumer shall fill a form (Application 1 from the present general terms) and send it via the internet page of the Supplier or to explicitly manifest in any other way his will to withdraw from the agreement. In those cases the Supplier sends a confirmation for receiving the withdrawal.

 

(2) The Supplier is obliged to refund the amounts received using the same payment method used by the consumer in the initial transaction, unless the consumer has expressly agreed to use another payment method and provided that this is not related to the cost to the consumer.

 

B) Order cancellation

 

Art. 42. (1) In case the Client wishes to cancel an order already made, or to replace an ordered product, he must send an e-mail to the Supplier as soon as possible (no later than 6 hours after the order has been placed) to notify ESEF1 Coffe EOOD. The Client is required to provide the order number for which a correction is requested.

 

(2) Upon cancellation of the order "ESEF1 Coffey" EOOD undertakes to recover the amount of the Client within 14 days from the date on which it was informed of the decision of the consumer to withdraw from the contract, if it is paid before receiving the order

 

C) Reclamations

 

Art. 43. (1) The customer shall have the right of reclamation for any non-conformity of the goods with the contract.

 

(2) Upon filing a reclamation claim for the goods, the Client may claim a refund of the amount paid, replacement of the goods with another corresponding to the agreed one, reduction from the price or free of charge adjustments / repairs.

 

(3) The customer has the right of reclamation only if the defects are not due to his misconduct and if there are no damages to the goods caused by his improper use.

 

(4) The reclamation claim shall be submitted in writing by e-mail as the Client shall indicate the subject of the claim, his preferred way of satisfying the claim, the amount of the claimed amount respectively, the bank account to which the amount paid should be recovered, and the address and contact telephone number. When filing a reclamation claim, the Client must also attach the documents on which the claim is based: a cash receipt or invoice; protocols, acts or other documents establishing the non-conformity of the good or service with the contract; other documents establishing the claim by reason and amount.

 

(5) The client shall return the goods subject of the reclamation to the following address:

Orbit Ltd. International Forwarding & Moving
16, Prodan Tarakchiev Str. 1540 Sofia, Airport Area, Bulgaria

 

(6) Within 1 month after filing the reclamation claim and after reviewing the returned goods, the Supplier informs the Client whether he will satisfy his claim, and in the event that the goods are not returned, the Supplier shall have the right to refuse only on this ground.

 

(7) A consumer in the notion of the Consumer protection act may file a reclamation claim within two years of the delivery of the goods, but not later than two months from the establishment of the non-compliance. For a consumer not under the notion of the Consumer protection act, the deadlines specified in the Obligations and Contracts Act apply.

 

(8) The transportation costs for the courier to return the goods in case of a reclamation claim shall at the expense of ESEF1 Coffe EOOD. In case the claim is not satisfied, the transportation costs for returning the goods back to the Client are at his own expense.

 

IX. COPYRIGHT


Art. 44 The content on the site - information, data, resources, services, text, pictures, graphics – is property of "ESEF1 Coffey" EOOD and / or of its partners and suppliers, and is protected by copyright. No part of this site may be reproduced in any form whatsoever, for any purpose and on any media or digital form without the explicit written agreement of ESEF1 Coffee EOOD and / or partners and suppliers. Any unauthorized use of the Content will be treated as a violation of the Copyright and related rights act, Trademarks and geographical indications act and of the other copyright laws. The news on this site are only for your personal information. Any use other than the described above as publishing, any form of commercial use, which is not permitted and may only be retransmitted to third parties in a partial, partial or revised form without the knowledge and approval of ESEF1 Coffey EOOD is forbidden.

 

X. MODIFICATION AND ACCESS TO RHE GENERAL TERMS

 

Art. 45. (1) ESEF1 Coffey EOOD reserves the right to unilaterally change the web site of the e-shop  www.nespresso.bg at any time, as well as these General Terms and Conditions for its use by updating this document, updating the date of publication after the change.

 

(2) It is the duty of the Client to become acquainted with the current terms of use of the site and the current General Terms, as they are binding on it.

 

(3) The changes in the General Terms and Conditions shall not affect the relations between the Client and ESEF1 Coffey EOOD arising out of contracts validly concluded before the changes of the General Terms and Conditions.

 

XI. RESPONSIBILITY

 

Art. 46. The supplier is not responsible in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

 

Art. 47. (1) The Supplier shall not be liable for material or non-material damages resulting from lost benefits or damages caused to the Consumer in the process of using or not using  www.nespresso.bg and concluding purchase and sale contracts with the Supplier.

 

(2) The Supplier is not responsible for the time during which www.nespresso.bg is not accessible due to force majeure. 

 

Art. 48. (1) The Supplier is not responsible if in case of breaking the security measures of the technical equipment occurs loss, dissemination, access to information, limited access to information and other similar consequences.

 

(2) The Supplier is not responsible in case of conclusion of a purchase contract, granting access to information, loss or change in data all resulting from a false identification of a third party identifying himself as the Client, if from the consequences appear that this is the Client.

 

Art. 49 The Supplier is not responsible in case the Client is not familiar with the General terms.

 

Art. 50. The Client understands and accepts that ESEF1 Coffey EOOD is not responsible for any interference or technical problems that impair the use of the services due to the use of computer equipment and the Internet. 

 

Art. 51 ESEF1 Coffey EOOD is not responsible for any incorrect information provided by the manufacturer about the characteristics of the goods offered on the site.

 

Art. 52. The Website may contain links to third party sites. ESEF1 Coffey EOOD is not responsible for the content, rules for protection of personal information and security of such sites. The link to a foreign site does not imply that ESEF1 Coffey EOOD approves the site and the information in it or the products and services to which it relates.

 

XI. OTHER TERMS

 

Art. 53. The colors of the goods shown on the site  www.nespresso.bg depend on the settings of your monitor.

  

Art. 54. (1) The Client and the Supplier agree to mutually defend their rights and legitimate interests as well as to keep their trade secrets, which have become available to them, in the course of performance of the Contract and these General Terms and Conditions.

 

(2) The Client and the Supplier agree for the time and after the expiring of the term of the contract not to make public any written or verbal correspondence between them.  For making something public counts the publishing of correspondence in printed or electronic media, internet forums, personal or public sites etc.

 

Art. 55. In the event of a conflict between these General Terms and terms in a special contract between the Supplier and the Client, the terms of the special contract shall prevail. 

 

Art. 56. A possible invalidity of any of the articles of the General terms does not lead to an invalidity of the whole contract.

 

Art. 57. The present General terms are in accordance with the Consumers Protection Act, Personal Data Protection Act and the applicable Bulgarian legislation. For the unsettled in this agreement matters concerning its execution and interpretation the laws of The Republic of Bulgaria shall apply.

 

Art. 58. The present General terms enter into force on 27.11.2019.

 

Cookies policy

What are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

  • Necessary Cookies

These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localisation purposes.

Example:We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.

  • Session IDNespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
  • Functional Cookies

These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.

Example:

We use Adobe Analytics to measure where people come from to our Website and the behaviour on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link

 

  • Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
  • Coountry: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products. 
  • Promotion: Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
  • Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
  • Google Analytics: Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
  • Adobe Omiture: Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.
  • Via Michelin: Used to offer users tailored services based on their geographic context, such as Nespresso store locator.

 

  • Advertising Cookies

These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.

We may share this information with other parties, including our agencies.

Example: 

We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

For more information, please refer to this link

  • Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.
  • Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.
    • IP Addresses

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

  • Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

  • Web beacons

We may use web beacons (or clear GIFs) on the Nespresso Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

Manage your cookies / preferences

Nespresso is working with the company TRUSTe  to allow users to specify to us their cookie preferences. TRUSTe  is a leading global Data Privacy Management company which enables businesses to safely collect and use customer data in a compliant and transparent way.

Users may access and change their cookie preferences at any time by clicking the “Cookie Preferences” link on our site.  This loads a Cookie Management tool powered by TRUSTe  which provides information about the types of cookies used on our site and provides the user the choice to opt out of Advertising and Functional Cookies in order to comply with international laws and regulation. 

After the user selects the type(s) of cookies they want to opt out of and submits their preference, the TRUSTe  Cookie Management tool will ping all opt outs that are available for the cookies that were found on the Nespresso site.  This cookie list is updated quarterly to maintain a complete list of advertising and functional cookies.

Nespresso Site - Legal Policy Update

We reserve he right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information. 

This notice was last updated: November 2019

 

Click here to download Withdrawal from contract.

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