FAQs

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure freshness for up to 12 months after the production date.

You can deliver used capsules to one of our boutiques located at the following addresses:

• Paradise Center - 100 Cherni Vrah Blvd, Sofia
• Serdika Center - 48 Sitniakovo Blvd, Sofia

You can read more about our sustainable development program at the following link.

Our coffees are different types of Arabica and Robusta.

Arabica stalks are tender and demanding plants, grown on plantations located on the slopes of mountains, mainly in Central and South America and East Africa. The delicacy of their aroma increases with the altitude at which they are grown.

Robusta is more resistant to tropical climate conditions and grows in areas unsuitable for Arabica, in the lowlands where it is hot and humid, mainly in West Africa and Southeast Asia.

Nespresso coffees come from 3 continents and 15 countries, including:

• Mexico
• Colombia
• Nicaragua
• Brazil
• Guatemala
• Peru
• Ethiopia
• Uganda
• Congo
• Kenya
• Zimbabwe
• India
• Indonesia
• China
• Papua New Guinea

You can read more about the origin of our coffees at the following link.

We cannot guarantee changes or cancellations once an order is submitted. Our distribution centers package and ship orders as quickly as possible to ensure our two-business day delivery guarantee.
Please contact us as soon as you can at the free phone number 0800 404 88 or +359 2 402 2365 to request any changes to your order.

To change it, all you need to do is:

1. Click on "Please sign in to your account" on the home page in the top right-hand corner of the screen and then "Forgot your password?".
2. Enter the E-mail address which you normally use to place your order.
3. You will receive a message at the E-mail address you have given that will ask you to click on a link in order to receive a new password. After you log in with this new password, you can change it in My account.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons, all coffee orders placed online or with the Nespresso Club should consist of a minimum of 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g., 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member?

If yes, simply enter your membership number and postcode in the last two fields and click on Continue.

If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”. Enter the desired delivery and billing addresses for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.

Register your machine by selecting the model you have and entering the serial number, date, and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or wish to register it next time.

Your account is created, and you can place your order immediately.

To change your E-mail address, all you need to do is:

1. Enter your login details (E-mail address and password) under "Sign in to your account" at the top right-hand corner of the homepage.
2. Click on "Personal Information" and then "Change Email".

There are two methods of payment:

• By cash on delivery: For orders made by phone or online.
• Credit Card (Visa, Mastercard, Maestro, Amex, Diners): For orders made online.

Also:

• Paying by invoice (for legal entities).

If you discover that something is missing, damaged, or incorrect in your order, please contact us as soon as possible by phone: 0800 404 88 or +359 2 402 2365 or by filling out the contact form.

We are committed to providing you with a perfect experience every time and are happy to make the necessary adjustments.

Registering your Nespresso machine brings the following benefits:

If the account is lost and the machine breaks down, our coffee specialists can access the records to determine when the machine was purchased and whether it is still under warranty. Additionally, if we identify a potential problem with a series of devices, we can inform the owners of registered devices and replace them if necessary.

You can order our products through the Nespresso Club as follows:

By phone: 0800 404 88 (free line) or +359 2 402 2365

Via the website: www.nespresso.bg

We deliver directly to your address within 1-2 working days.

On our website www.nespresso.bg, you can sign up for the Nespresso newsletter to receive news about new products, services, exclusive offers, and similar information by email.

As every purchase is recorded in our system, we will also prepare personalized promotions for you!

You can purchase the descaling kit by phone at our toll-free number 0800 404 88 or +359 2 402 2365 or on our website, in Accessories - Maintenance.
One kit contains two doses of descaling product and an illustrated manual.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk and prevent it from burning.

In case you need immediate assistance with your machine, please contact our technical assistance service at 0800 404 88 (toll-free number). Our Assistance Service Team is available every weekday from 9 AM to 5 PM. We provide troubleshooting for the following Nespresso machines: Essenza Mini, Inissia, Lattissima One, using our in-depth knowledge to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

• Provide a loan machine for the duration of the repair.
• Fully repair your machine and check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

You can find spare parts in our boutiques at the following addresses:

• Paradise Center - 100 Cherni Vrah Blvd, Sofia
• Serdika Center - 48 Sitniakovo Blvd, Sofia

Or check availability in our authorized service centers through our customer service: 0800 404 88.

After a certain period of time, limescale builds up in your appliance. This is a natural reaction depending on the hardness of the water and how often you use the appliance. Scale can block the pipes of the water circuit inside the appliance or damage other parts. This will negatively impact the temperature of the coffee, the heating time, and the perforation of the capsules, ultimately affecting the quality of the coffee.
Use the Nespresso descaling kit every 3-4 months. This guarantees optimal functioning of the machine and a perfect cup of coffee every time. Moreover, it extends the life of your device.

Disassemble the Rapid Cappuccino System. Carefully wash off all milk residue with hot water (40°C). Soak all components in hot water (40°C) with a mild detergent for at least 30 minutes, and rinse thoroughly with hot water. Clean the inside of the milk tank with a mild detergent and rinse with hot water. Do not use abrasive material that could damage the surface of the equipment. Dry all parts with a clean towel, cloth, or paper towel and reassemble.

The Original line is designed for those who like classic Espresso and Espresso-based coffee (Americanos, Cappuccino, and Latte), while the Vertuo line is intended for those who enjoy coffee cups of different lengths. This line offers a large selection of coffee blends (35 blends) of different flavors and aromas within 5 lines: Espresso, Double Espresso, Gran Lungo, Mug, and Carafe—of the same high quality that the Nespresso Original line is known for.

Vertuo meets the needs of those who enjoy high-quality coffee of different lengths such as Espresso, Double Espresso, Gran Lungo, Mug, or Carafe. Vertuo offers a large selection of coffees in different cup sizes (35 different coffees).

Original provides high-quality Espresso and Lungo coffees that can be used with Nespresso Aeroccino devices, as well as with built-in milk systems in the apparatus for preparing Cappuccino and Latte beverages.

Vertuo creates a new segment of high-quality coffee. The Vertuo system prepares coffee in a revolutionary way with its Centrifusion technology and a series of capsules that enable different sizes of coffee, from a large cup to an Espresso.

Vertuo is also very easy to use as it automatically recognizes the coffee pod being prepared and adjusts the extraction parameters to create the perfect coffee with a silky and generous crema – the sign of high-quality coffee.

The Vertuo machine uses barcodes on the capsules to identify which coffee customers want to make. The machine reads the code to recognize the capsule and then adjusts the amount of water, extraction speed, and other parameters to prepare each mixture and cup size in the most optimal way.

The barcode on the rim of the capsule allows the machine to set the parameters needed for a specific coffee: cup length, temperature, amount of water, rotation speed, flow rate, and more.

No. Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways. These are two separate lines that appeal to different categories of coffee lovers.

Vertuo is the first Nespresso system that prepares a wide range of different sizes of coffee and provides a new taste in large cups of coffee - one that focuses on quality. Vertuo is a smooth coffee with a unique dark color, covered with a generous cream.

This unique coffee is obtained with the help of an innovative combination of the new Centrifusion extraction technology and the assortment of 35 coffees designed by Nespresso. The machine and the new capsules work together to provide, at the push of a button, the perfect cup of coffee in different sizes, aromas, and intensities. A perfect system that will meet the needs of all those who enjoy coffee.

Cream is a naturally formed layer of coffee and air, created during the extraction process. It is a sign of coffee quality and enhances the pleasure of tasting. The crema protects the coffee aromas, locking them in the cup until they are released as you enjoy it.

To enjoy the coffee with all your senses, we advise you to mix the cream well with the rest of the coffee to fully emphasize the aromaticity and flavors. As the Vertuo system operates using the new Centrifusion technology, you will only need to prepare a few coffees for the system to reach the maximum number of revolutions and prepare coffee with generous cream.

Everything is in order. Like any new system, Vertuo requires a short warm-up period to achieve perfect extraction. After just a few prepared coffees, your Vertuo cup will have generous cream, just like the one you saw in the boutique.

As the Vertuo system works with the help of the new Centrifusion technology, you will only need to prepare a few coffees for the system to reach the maximum number of revolutions and prepare coffee with generous cream.

Yes, except on the Vertuo PLUS device.